We do our best to provide clear, helpful descriptions and visuals for every product we offer. If you ever need more detail before placing an order, feel free to reach out — we're happy to help.

We ship worldwide. If your country is supported, you’ll see available shipping options at checkout.

Order processing requires 1-3 business days before shipment. After your product is dispatched, estimated delivery times are:

United States: 4-12 Business Days

United Kingdom: 4-12 Business Days

Australia: 4-15 Business Days

Canada: 4-15 Business Days

New Zealand: 4-15 Business Days

Rest of World: 6-20 Business Days

We work with a network of trusted fulfilment partners to deliver orders directly to our customers. This allows us to offer quality products at accessible prices, without unnecessary overheads.

Despite this, VAiOA takes full responsibility for product quality and will manage all customer service, returns, and support. In the case of a faulty product or return, we will cover any associated costs and process refunds in accordance with our refund policy. For any issues related to product quality, warranty, or post-purchase concerns, please contact us directly, and we will work to resolve the matter.

If there’s a problem with your order, we’re here to help. If you’re not satisfied, you can request a return within 30 days of delivery under our money-back guarantee.

We currently don’t offer exchanges for change-of-mind purchases, but approved returns will receive a full refund to the original payment method.

You can reach us anytime by emailing info@vaioa.com or through the Contact page on our website. We typically respond within 24 hours.